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Quality By Design
A Clinical Microsystems Approach
Eugene C. Nelson , Marjorie M. Godfrey , Paul B. Batalden
- describe how to develop microsystems that can attain peak performance through active engagement of interdisciplinary teams in learning and applying improvement science and measurement;
- explore the essence of leadership for clinical Microsystems;
- show what mid-level leaders can do to enable peak performance at the front lines of care;
- outline the design and redesign of services and planning care to match patient needs with services offered;
- examine the issue of safety;
- describe the vital role of data in creating a rich and useful information environment;
- provide a core curriculum that can build microsystems’ capability, provide excellent care, promote a positive work environment, and contribute to the larger organization.
Ancillary materials for use in classroom teaching, training, or coaching are available at https://clinicalmicrosystem.org/
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