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Public Transport and Its Users
The Passenger's Perspective in Planning and Customer Care
Hans-Liudger Dienel , Martin Schiefelbusch
This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries. From this they draw important conclusions and highlight examples of good practice.
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