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Profiting from the Clash of Ideas
Constructive Conflict Leads to Better Decisions and Results
Michael A. Roberto
This Element is an excerpt from Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus (ISBN: 9780137000630) by Michael A. Roberto. Available in print and digital formats.
Use constructive conflict to drive better decision-making, greater innovation, and real competitive advantage.
If an organization is saddled with a culture of polite talk, superficial congeniality, and low psychological safety, how can a leader spark greater candor? What tools can leaders employ to ignite a lively, constructive scuffle? Let’s examine how one chief executive created a decision process that was “confrontational by design.”
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